Wuhan Raycus Fiber Laser Technologies Co., Ltd. Empowers Golden Laser’s After-Sales Service Capability
Congratulations to Golden Laser Company for receiving the certificate of completion of “Integrator Engineer Training” from RAYCUS
Fiber laser, as one of the core components of fiber laser cutting machines, occupies a large part of the equipment cost and is also the most difficult and costly part of the later equipment maintenance.
The general laser maintenance method is divided into the following steps.
1. the user together with the laser equipment manufacturer’s technical staff to troubleshoot the equipment and confirm the laser damage
2. according to the laser display and problem guide remote problem solving
3. For complex problems need to cooperate with the laser equipment manufacturer to return the laser to the laser manufacturer for professional repair
4. repair costs are determined by the specific fault problem and accessories
5. The repaired laser is returned to the equipment manufacturer
6. The equipment manufacturer will send the repaired laser back to the customer
The disadvantage is that the repair time is long and the return shipping cost is high
Considering the worries and concerns of many customers about after-sales maintenance of lasers in China since the epidemic in 2019. Golden laser together with Wuhan Raycus, in order to improve the customer’s user experience and satisfaction. For the first time, the technical training of core components is provided to the partner laser cutting equipment manufacturers.
Through more than a month of training, our technicians have mastered the following skills
1. Introduction of laser principle block diagram
2. Laser external interface definition and function
3. Circuit board and device training
4. Laser debugging
5. Laser disassembly
6. Laser maintenance and care
Since then, Wuhan Golden Laser Co., Ltd. has gained technical approval for problem-solving and fiber fusion of Raycus lasers and can provide quality after-sales service to customers faster and better.
In the near future, we will also provide technical empowerment to our distributors around the world to provide more convenient local service to local customers.
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