IGolden Laser Professional Professional Support
Ukuze uqinisekise insizakalo ebonakalayo nephelele, asigcini ngokuba nezinhlelo eziphelele zangaphambi kokuthengisa, zokuthengisa, nezinhlelo zenkonzo yangemva kokuthengisa, futhi siphatha ukuphathwa okuphelele kulezi zindawo ezilandelayo:
Okokuqala, ukuphathwa kwamakhasimende azwakalayo
1. Ikhasimende ngalinye linamafayela walo ohlelweni lokucubungula imininingwane ye-Global After-Sales Service Service of Laser, ngakho-ke kungaqinisekisa ukuthuthukiswa kwesoftware ngesikhathi esifanele;
2. Umsebenzi ngamunye wesevisi (ukulungiswa, ukuvakasha, ukuvakasha, inhlolovo yokwaneliseka kwamakhasimende njll) kuqoshwa ngokuningiliziwe futhi kungabuzwa futhi kuhlaziywe nganoma yisiphi isikhathi. Kubalwa amarekhodi ngezikhathi ezithile zemishini yamakhasimende futhi wenze iziphakamiso ezinengqondo zabasebenzisi.
Okwesibili, ukuphathwa kweqembu lobuchwepheshe eliqinile
1. Abasebenzi abasebenza ngakunye kwe-Laser yeGolide bane-degree yasekolishi noma ngaphezulu, futhi abasebenzi ngasinye ngemuva kokuthengisa baye baqhubeka nokuqeqeshwa kwangaphakathi isikhathi eside futhi badlula uhlelo lwethu lokuhlola ubuchwepheshe ngaphambi kokuqinisekiswa ukusebenza.
2. Izintshisakalo zamakhasimende zihlala zingokuqala, futhi kungumsebenzi ongenakunyakaziswa wokunakekela nokuhlonipha wonke amakhasimende. Sikuqinisekisa lokho kusuka ekuvumeleni izikhalazo kwinsizakalo ese-inthanethi, zonke izicelo ezivela kwikhasimende zizokhokhwa ngokuphelele yi-Golden laser.
I-3. IGolden Laser Service Center izofika ngezikhathi ezithile ngemuva kwezinsizakalo ze-After-Sales zokuqeqeshwa kobuchwepheshe, ukubuyekeza ulwazi lobuchwepheshe futhi ithuthukise amakhono enkonzo.
4. Ukuze uqinisekise ukuthuthuka okuqhubekayo kwensizakalo yamakhasimende, sisungule inqubo yokuncintisana kanye nendlela yokulondolozwa kweThalente ukuze usinde abantu abahle kakhulu nabanethalente, ukuze abasebenzisi bangathola izinsizakalo eziqhubekayo zokwanelisa.
Okwesithathu, ukuphathwa kokuziphatha okujwayelekile kwensiza
1. Inkampani isungule indlela ehlanganisiwe yokuziphatha kanye nenqubo yokuhlola ukuqinisekisa ukuthi inqubo yenkonzo ihlelwe futhi izinqubo zensizakalo kanye nezinsizakalo zihlelwe kahle. Izinga lezinsizakalo ezibangelwa ukungezwani komuntu kuncishisiwe futhi kugwenywe.
2. Inkampani isungule uhlelo olunemisebenzi enezinto eziningi. Kuzobekwa izinhlawulo ezinzima kulabo abaphula izimiso zokuziphatha kanye nezinsizakalo zensiza.
Isine, Ukuphathwa Kweziteshi Zolwazi Obushelelezi
1. Amakhasimende angaxhumana nathi ngokusebenzisa iziteshi ezahlukahlukene ezinjengefoni, ngefeksi, incwadi, i-imeyili, nomyalezo wewebhusayithi.
2. IGolden Laser Customer Service Center ikhokhela ukunakwa kweziteshi ezingenhla ngesikhathi sangempela. Ukubonisana kwamakhasimende, izikhalazo nezinye izidingo kuzonikezwa ngesikhathi esifushane, futhi zilwele ukukhulisa ukwaneliseka kwamakhasimende.
Ukuze ukhonze kangcono bonke abasebenzisi, bese kubathengi ukuthi abasebenzisi batshale imali kwimikhiqizo ye-Laser Equipment ephephile futhi ayikhathazeki, i-Laser yegolide izonikeza abasebenzisi insizakalo enhle yokuthengisa.
Sisungule uhlelo lokucubungula imininingwane yezemininingwane emhlabeni wonke futhi sine-400-969-9920 I-Hotline ngemuva kokuthengisa i-Hotline ukwamukela imibuzo yamakhasimende, izikhalazo kanye nezidingo zokulungisa, futhi ulandelele amakhasimende amahora angama-24 ngosuku. Amakhasimende ethu angajabulela izinsizakalo ezilandelayo:
1. Kusukela ngosuku lokuthenga, jabulela ukuthuthukiswa kwesoftware yamahhala yempilo.
2 Ngemuva kwezimpawu zamakhasimende futhi uqinisekise, ukuqeqeshwa kungaphothulwa;
3. Ngemuva kokuthi ukufakwa komshini omusha nokuqeqeshwa sekuqediwe izinsuku ezingama-2-3, isikhungo senkonzo yamakhasimende e-Gold Laser sizobiza ikhasimende emuva. Ukubuyela emuva kufaka phakathi lezi zinto ezilandelayo:
a) Ingabe imishini efakiwe yathunyelwa endaweni, futhi wanelisekile ngemishini?
b) Ukuthi ikhasimende liye yini indlela yokusebenza kahle nokuthi ingasebenza yini ngokuzimela, yiluphi usizo oludingekayo?
c) Wanelisekile ngesimo somsebenzi wonjiniyela sokuqeqesha?
d) Ngabe unjiniyela wezentengiso wangemva kokufundisa ikhasimende ngemuva kokuthengiswa kwamakhasimende we-Customer Service Center Call 400-969-9920?
I-4 Uma kungakwazi ukuxazululwa, sizoletha "incwadi yokuxhumana yomsebenzi" ocwaningweni olufanele lwezobuchwepheshe kanye neminyango yokuthuthukisa ukusiza ukuxazulula. Ngemuva kokuphothulwa, isikhungo senkonzo yamakhasimende sizobuyela kumakhasimende.
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a) ezinsukwini ezintathu kamuva ngemuva kokuqedwa kokuqeqeshwa okusha komshini omusha;
b) izinyanga ezintathu kamuva ngemuva kokuqeqeshwa kokufakwa komshini omusha;
c) Isicelo samakhasimende sokulungisa noma ngemuva kokuthengisa;
d) Izimpindelo zesampula zohlobo olufanayo lomshini nokufuna ukuthuthuka;
I-6. I-Golden Laser Service Center Ucingo 400-969-9920 I-Free Service Call izokwamukela imibuzo yamakhasimende, izikhalazo kanye nezidingo zokulungisa, kanye nesikhungo senkonzo yamakhasimende esithunyelwe ngemuva kokulungiswa kwesiza. Siyethembisa ukuthi amakhasimende atholakala ngaphakathi kwamakhilomitha angama-300 ama-Laser Service akhawulela, onjiniyela bezentengiso bazoba service esizeni kanye nokunakekelwa kungakapheli amahora angama-24 ukuthola izikhalazo; Amakhasimende atholakala amakhilomitha angama-300 ukusuka ku-After-Sales Service Outlet, Onjiniyela bezentengiso bazokwamukela izikhalazo kungakapheli amahora angama-72 ku-Service and Seartion; Kwamakhasimende angaphandle sizophendula kungakapheli amahora ayi-10, yenza izinsizakalo zokulungisa kungakapheli amahora angama-72.
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